Support & Email Agent
Replies, macros, escalations, tone rewrites and help-centre articles.
Six modes for the whole support surface, from a single reply to a macro library.
Modes
| Mode | Returns |
|---|---|
| Draft reply | A short and a long version in the requested tone |
| Macro library | 10 canned responses with {{placeholders}} and tags |
| Escalation summary | Impact, timeline, repro steps, suspected cause, severity |
| Tone rewrite | Friendly / formal / apologetic-but-firm variants |
| Transactional email | 3 subject lines, preview text, body, CTA, plain-text fallback |
| Help-centre article | Symptom, numbered fix, screenshots list, escalation path |
Guardrails
- Tone rewrites keep every fact intact and flag over-promises.
- Escalation summaries separate what was observed from what is suspected.
- Nothing is auto-sent — Nive drafts, you send.