Troubleshooting
Common errors and the fastest path to a fix.
Common issues
| Symptom | Likely cause | Fix |
|---|---|---|
| "AI is not configured on this deployment" | Model credentials missing on the server | Contact support — nothing to do client-side |
| Blank output / empty response | Model returned nothing for an ambiguous prompt | Add one concrete constraint and re-run |
| "Model returned invalid JSON" | Structured mode hit a malformed generation | Re-run; if repeated, shorten the input |
| Signed out on every reload inside an iframe | Third-party storage partitioning | Open Nive in a new tab to sign in |
| Credits exhausted before you finished | Daily pool reset is at 00:00 UTC | Wait for reset or upgrade the plan |
| Voice button does nothing | Browser lacks SpeechRecognition | Use Chrome or Edge, or type the brief |
| Payment captured, plan inactive | Webhook delayed | Wait 60s, then email support with the payment ID |
Getting help fast
Include: the tool and mode, the exact error text, roughly when it happened, and the payment ID if it's billing related. Mail support@nive-ai.co.in.